Future of Enterprise CX
AI-driven voice and chat agents designed to transform customer interactions seamless, intelligent, and always available.
Mision& Vision
Build a Future where 99% CX happens through AI Agents
Our Vision is to transform customer experience by enabling AI agents to handle 99% of customer interactions. By leveraging advanced AI, businesses can provide seamless, efficient, and personalized support at scale, freeing up human teams to focus on more complex challenges while improving overall customer satisfaction.
Our Mission is to create a central data layer that empowers our AI to communicate seamlessly across voice, text, and various channels like phone calls, WhatsApp, and emails. This AI will be contextually aware, integrating smoothly with business tools such as CRMs to handle complex customer interactions efficiently.
We value and follow the 3H.
Our business is steered by our core values
Honesty
We value truth and integrity in everything we do.
Humility
Empathy and kindness drive our actions.
Hardwork
Dedication and effort shape our success.
ADVISORY BOARD
The philosophy that underpins our organization.
“With 20+ years in Digital Marketing, Affiliate Networks, and Brand Strategy, Surendra Tiwari is a performance marketing visionary. His expertise in CPC, CPA, CPM, and RTB helps brands boost ROI and scale effectively. Having advised BFSI, eCommerce, and agencies, he champions data-driven, channel-agnostic strategies. Now, through Living Viral, he shares insights, trends, and real stories from the heart of digital growth.”
Surendra Tiwari
Founder & CEO ,Refpay Media
Enhance Your Customer Experience with
AI-Powered Support
Automate L1, L2, and complex issue resolution with AI-driven voice agents.