CUSTOMER STORIES
Background
WorkWise Compliance is a US-based labor law compliance company with over 30 years in the industry, helping businesses stay current with federal and state workplace regulations. From attorney-reviewed labor law posters to employee training and HR compliance tools, they provide end-to-end solutions for businesses of all sizes.
The Challenge
WorkWise Compliance faced execution challenges not because of low demand, but due to access friction inside customer organizations.
Renewal and upsell calls frequently landed on generic numbers or IVRs
Human agents spent significant time navigating IVRs, often without success
Difficulty reaching the correct stakeholders led to delayed renewals and missed upsell windows
High opex due to repeated call attempts with low connection efficiency
Inconsistent follow-ups across accounts nearing renewal
The core issue was inefficient access to decision-makers in IVR-heavy enterprise environments.
The Solution
Weya AI deployed Voice AI and DTMF-enabled AI agents to automate enterprise outreach end-to-end.
Use cases implemented:
Renewal follow-ups: AI proactively called accounts nearing renewal, navigated IVRs using DTMF, and connected to the appropriate compliance or admin stakeholders
Upsell and cross-sell outreach: AI introduced additional compliance products and multi-location coverage options during structured conversations
Smart escalation: Only qualified, connected stakeholders were routed to human representatives for final discussions
The AI handled both the conversation and the IVR navigation, eliminating access friction for human teams.
The Results
Improved 70% efficiency in upsell.
Reduced dependency by 30% on the current team.
